This privacy policy is intended to inform you of what information we collect, how this information is used, and what steps we take to protect this information. If you have any questions or concerns about our privacy policy and protections, please contact us.

What information do we collect?

We collect two kinds of information:

  1. Personal information that you directly provide to us, which includes information you supply when you register as a member with us.
  2. Automatically collected, non-personal information, which includes tracking information gathered as you use

Information you provide directly to us:

When you become RHA member we ask you to provide an email address, your name,  contact information (number and address.) You may also choose to contact us, and this would be directly sending us information.

You may also choose to link your Facebook or Twitter account to the RHA account accessed on our website ( By doing this, you are asking Facebook to send us certain information from your Facebook or Twitter profile, and you authorise us to collect, store and use in accordance with this privacy policy any and all information available to us through the Facebook or Twitter interface.

Comments, conversations and other public activities:

We offer you opportunities to engage in public activities through the RHA (including website, Twitter or Facebook).  “Public activities” are any actions you take that are designed to be visible to other users, including comments, conversations, recommendations and ratings. If you choose to engage in public activities, you should be aware that any personal information you submit there can be read, collected or used by other users of these areas, and could be used to send you unsolicited messages.

We are not responsible for the personally identifiable information you choose to submit in these forums, and we have no responsibility to publish, remove or edit any of your comments, conversations or other content.

When you share or recommend any content using your Facebook or Twitter profile, your action is governed by Facebook’s privacy policy. Likewise, when you share or recommend any content through other social media outlets, your actions are governed by their privacy policies.

Information gathered automatically:

We use various technologies to manage by and track use of the content we provide, including:

  • the IP address used when registering and submitting content to the site
  • standard web analytics information
  • aggregated data about email click-through rates and video viewing
  • information collected through HTML cookies, Flash cookies, web beacons, and similar technologies.

Non-personal information that we collect using these technologies may be combined with information you provide directly to us.

How we use the information we gather:

Providing requested services:

We may use the information that we collect to fulfill your requests for services and information. For example, we may use your contact information to respond to your question, or to enable registration for one of our conferences.

Statistical analysis:

We perform statistical analyses of users of the site, and their viewing and participation patterns, for product development purposes and to generally inform advertisers about the nature of our audience. Please note that we do not share contact information with our advertisers.

Third parties:

Renewable Heat Association (RHA) does not work with any Third Parties. This means that the information you give to RHA will not be passed on to any other party or company.

Changes to this privacy policy:

This privacy policy may be amended from time to time. Any such changes will be posted on this page. We will notify you of any significant or material changes in the way we treat your information by placing a prominent notice on our site or sending a notice to the primary email address specified in your account.

Deleting your account:

You can request that your account be deleted at any time by contacting us. When your account is deleted, your user profile and all public activities (comments, conversation topics) will be removed.